Customer Testimonials

Larry Ruse was absolutely wonderful to work with! He was professional, knowledgeable, dependable, and made the entire experience smooth and stress-free. He communicated well, answered all of my questions, and truly went above and beyond. I would definitely recommend Larry to anyone looking for someone they can trust. Five stars all the way!

Larry Ruse was absolutely wonderful to work with! He was professional, knowledgeable, dependable, and made the entire experience smooth and stress-free. He communicated well, answered all of my questions, and truly went above and beyond. I would definitely recommend Larry to anyone looking for someone they can trust. Five stars all the way!

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I own an auto repair shop in Spring Hill and wanted to make sure I share my experience with this parts team Justo he is next level patient and helpful. He was very thorough on helping me find the parts I needed and cannot recommend him enough. Thank you, Justo!

Very Disappointing Service Experience I brought my 2022 Ford Bronco to Ford Spring Hill on November 2 for an oil change and inspection. What I discovered afterward seriously undermined my confidence in this dealership. First, I was charged $25.99 for a BG MOA oil additive and told Ford recommends it. Interestingly, Ford’s own owner’s manual specifically advises against supplemental engine oil additives. Second, the dealership’s inspection report has my cabin air filter marked in the “Serviced” column. Yet when I personally replaced that filter the very next day, it was absolutely filthy. There was no cabin filter replacement documented on ... Read More

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Google - Nov 4, 2026

Very Disappointing Service Experience I brought my 2022 Ford Bronco to Ford Spring Hill on November 2 for an oil change and inspection. What I discovered afterward seriously undermined my confidence in this dealership. First, I was charged $25.99 for a BG MOA oil additive and told Ford recommends it. Interestingly, Ford’s own owner’s manual specifically advises against supplemental engine oil additives. Second, the dealership’s inspection report has my cabin air filter marked in the “Serviced” column. Yet when I personally replaced that filter the very next day, it was absolutely filthy. There was no cabin filter replacement documented on my invoice. I have photographs of the filter, the inspection report, and my receipt. I expect a Ford dealership to understand Ford’s maintenance recommendations, provide accurate documentation, and put customers’ interests ahead of unnecessary upselling. If a Ford dealership recommends something Ford’s own manual advises against, and its inspection paperwork leaves me questioning what was actually serviced, why should I trust anything else they recommend? Extremely disappointing. You’ve lost my confidence and my future business. Sparky and/or Drew I hope you read this and make some changes.

I had a scheduled service appointment with Spring Hill Ford that included their valet vehicle pickup service. I even received a text confirmation the morning of the appointment confirming the pickup window. They never showed up. No driver, no update, and no communication. I called the service department and left a direct message for the service advisor to find out what happened, and no one ever bothered to return my call. Complete lack of accountability and total disregard for a customer's time. If you cannot fulfill your advertised pickup and delivery services, don't offer them and don't ... Read More

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Google - Nov 3, 2026

I had a scheduled service appointment with Spring Hill Ford that included their valet vehicle pickup service. I even received a text confirmation the morning of the appointment confirming the pickup window. They never showed up. No driver, no update, and no communication. I called the service department and left a direct message for the service advisor to find out what happened, and no one ever bothered to return my call. Complete lack of accountability and total disregard for a customer's time. If you cannot fulfill your advertised pickup and delivery services, don't offer them and don't confirm them. Take your business and vehicle elsewhere.

Been looking for a low mileage Explorer ST,. Fond one here, dealt with Larry Ruse, I would highly recommend Larry for any purchasing needs. Very helpful and Very efficient. Won't use anyone else!

Absolutely smooth and seamless buying experience with Wayne Denman. 1,000% recommend Spring Hill Ford and Wayne. Thanks to Tommy in Finance as well for making that process simple.

This place is the absolute worst place to buy a truck or vehicle say the worst custom service. The worst technicians on the service end do not buy a truck from here. You'll regret it just like everyone else. I have three ford f one fifties, a two thousand seventeen a two thousand twenty five and a two thousand sixteen. These trucks are all garbage

I’d like to say thank you to Ford Spring Hill, especially Gerald, who had real patience with me. He definitely earned that business took care of my needs and I Appreciate that. Plus the drive was beautiful down there. I think is truck rocks!

Larry and team took Exceptional care of us through the whole process of buying a new vehicle they made it easy stressless I will definitely be coming back and referring everyone to them!!

The service department at Spring Hill Ford ripped me off. A simple tire repair cost $400 after they determined the tire was “unreliable” and took advantage of my spouse because she didn’t know the difference between what could be repaired and when the tire needed to be replaced. We will never do business there again. 😔

Larry Ruse did it again ladies and gentlemen! This is our 7th vehicle we have purchased from Ford Spring Hill and we love it. 2026 ford explorer! Larry has always taken care of us. We will keep coming back. We even came back to purchase from Larry after we moved out of state. He is honest, up front and doesn’t beat around the bush. Everyone at this Ford location is wonderful and helps you out the best they can! Thank you Larry. -Frank and Hilary

Typical dealership, saw an online price, wanted to buy the car. I get the first paper for the cost and the OTD is 1500 less than the online price with over 8k for my trade, won’t be going back.

I just bought this car today from truck you up and I'm very pleased with it great service very professional very rememberable very knowledgeable especially very helpful if you need a car for your teenager Neil is your man you need to come and see him he'll hook you up with something that's not going to leave you on the side of the road

Tim was awesome. Had a great experience with the entire team at Ford of Springhill. Would highly recommend checking them out.

I bought an F-250 from them. You get points from Ford that can be used towards discounted/free service so naturally I took advantage of that. I have taken it there a number of times and have had enough of their service dept. One time I was assigned someone I can only assume was having some personal problems as it was a very rude experience. I can initially see past that as we all have our days. Another time I got the truck back and the tire pressures were messed up (I'm not talking about 5 psi or so). When ... Read More

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Google - Sep 22, 2026

I bought an F-250 from them. You get points from Ford that can be used towards discounted/free service so naturally I took advantage of that. I have taken it there a number of times and have had enough of their service dept. One time I was assigned someone I can only assume was having some personal problems as it was a very rude experience. I can initially see past that as we all have our days. Another time I got the truck back and the tire pressures were messed up (I'm not talking about 5 psi or so). When you see that you naturally start to wonder what else was missed/incorrect. Finally, this last time they offered a service valet to pick-up my truck from my home. It was scheduled for 9:00 AM. I received texts saying it would be picked up at 9 AM both the night before and that morning. I waited until 9:30 I called and asked what the status was and I was told it was scheduled for 10:00AM. That was BS and no one showed the respect for my time to call and inform me they would be late. I just needed to hang around and hope. 10:00 AM rolled around and nobody showed up. Again, no phone call. Complete lack of respect for my time. I just needed to hang around and wait for them. Finally, I called to cancel the appointment but no one in service answered the phone so I left a message. At 10:35 or so a person shows up to pick up the truck. The valet was dropped off by an Uber and didn't have an immediate ride back. This was no fault of the valet, so I told him go ahead and take the truck in for service. He gives me an estimate to sign that listed something more than $180 for an oil change (only). That's ridiculous. I was also going to have other work done so it would have been more on top of that. I cancelled on the spot. This is the service you can expect here. Multiple experiences on my part so it's a pattern.

Just bought a truck from this dealership and just wanted to say the service was absolutely amazing. I had the pleasure of dealing with Gerald, and tommy. Both guys were very helpful honest and straight forward would definitely recommend!

WOW Factor! THANK YOU TONY/ Operations Manager......today we were looking at a couple of dealers for another Ford. Impressive young man you are when we met, had to thank you for the genuine warm smile, easy laughter, and best darn cheeseburger. What an unexpected surprise thank you for greeting my husband and I with such personal courtesy, in our automated society it is rare to still meet anyone with people skills, most importantly the personally heartfelt public interaction, although brief, left a positive happy feeling.... we will be returning later this week. No other dealership ever gave us such ... Read More

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Google - Sep 17, 2026

WOW Factor! THANK YOU TONY/ Operations Manager......today we were looking at a couple of dealers for another Ford. Impressive young man you are when we met, had to thank you for the genuine warm smile, easy laughter, and best darn cheeseburger. What an unexpected surprise thank you for greeting my husband and I with such personal courtesy, in our automated society it is rare to still meet anyone with people skills, most importantly the personally heartfelt public interaction, although brief, left a positive happy feeling.... we will be returning later this week. No other dealership ever gave us such a hearty warm welcome from the warm 'Hello' YOU extended as we were walking by, sincerely YOU are an exceptional young man, no doubt your future is bright with any endeavor you embark on. Today sir YOU made such a lasting impression with us, I had to post publicly. Thank you again for the awesome cheeseburger and smiles shared. YOU and your ATeam so made our visit special, we hope to see you again on our return. Super Happy Miranda Vidal Family!!!!!!

I bought my Toyota 4Runner here about 2 months ago and this was the best dealership experience I have ever had! The staff were so kind and attentive. Russ S and Tim C were exceptional! Did not feel like they were trying to force anything and were reasonable through the negotiation phase. We highly recommend this dealership and would do business here again!

excellent service I when there and they provide good service

Wayne was absolutely amazing! We have never had a car shopping experience like this before. He was thorough and patient and never made us feel pressured. Overall a great experience. Would definitely recommend to anyone in the market for a vehicle!

Posting for my Step Uncle I am deeply disappointed by the experience I’ve had regarding my vehicle's service here. On August 13, 2024, at 71,908 miles, I paid out-of-pocket to have a brand new, genuine Ford OEM rear differential installed at this location. This premium assembly should easily last for years, but it has already suffered a major mechanical failure. Because we are in September 2026, the strict 2-year calendar window for the Service Parts Warranty passed by just over two weeks. I was unable to bring the vehicle in prior to that exact date because my wife was severely ill and ... Read More

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Google - Sep 8, 2026

Posting for my Step Uncle I am deeply disappointed by the experience I’ve had regarding my vehicle's service here. On August 13, 2024, at 71,908 miles, I paid out-of-pocket to have a brand new, genuine Ford OEM rear differential installed at this location. This premium assembly should easily last for years, but it has already suffered a major mechanical failure. Because we are in September 2026, the strict 2-year calendar window for the Service Parts Warranty passed by just over two weeks. I was unable to bring the vehicle in prior to that exact date because my wife was severely ill and recently passed away. My entire focus was dedicated to caring for her during her final days and dealing with the devastating aftermath of her passing. The dealership did try to submit a corporate goodwill policy request to Ford on my behalf, but it was denied. While I acknowledge they sent the paperwork up the chain, I am incredibly hurt that neither corporate nor local management will step up to do the right thing and help a grieving senior customer on a 22-day technicality. Furthermore, I have recently discovered that Ford’s corporate database incorrectly categorizes my 2019 Ford Edge Titanium as a "fleet vehicle." I am a private consumer. I purchased this vehicle as its second owner on January 28, 2020, and it is strictly a personal vehicle. I strongly believe this incorrect fleet flag is causing automated system rejections and blocking a fair, human review of my case. My lifetime of brand loyalty—having exclusively owned Ford vehicles since my first 1949 Ford, up through a 1967 Ford tractor I drove for 15 years, a 2002 Windstar, and my current 2019 Edge Titanium—apparently means nothing. I brought my car to a certified dealer expecting premium quality and a team that stands behind its work locally when corporate defaults, but instead, I am stuck with a broken car. Roger O You are absolutely correct I brought the vehicle to you since I purchased the vehicle from you, the rear end had blown and you couldn't get the vehicle in for 2 weeks it was towed from your facility to Brooksville Ford and they did the repair, prior to that anytime I ever brought the vehicle to you for any type of service it was always two weeks out and I couldn't wait and I wasn't offered no rental car or anything like that. But the main issue is when you sold me the vehicle you kept it listed as a fleet vehicle and that's what's killing me right now so this is still your problem

Don’t go to this dealership. They are crooks. First they wouldn’t deal with me on the new car without knowing about my trade in. This is a technique dealers use to play games with the numbers. You should always deal the new car get a price and then deal on your trade in separately. Then they wanted to charge me $699 to transfer my plates. This is highway robbery. Then they wanted to give me only $1500 for my trade in 1/2 the lowest price on Kelly Blue book. We ended up buying a car from another dealer who charged $200 some ... Read More

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Google - Sep 5, 2026

Don’t go to this dealership. They are crooks. First they wouldn’t deal with me on the new car without knowing about my trade in. This is a technique dealers use to play games with the numbers. You should always deal the new car get a price and then deal on your trade in separately. Then they wanted to charge me $699 to transfer my plates. This is highway robbery. Then they wanted to give me only $1500 for my trade in 1/2 the lowest price on Kelly Blue book. We ended up buying a car from another dealer who charged $200 some odd dollars to transfer my plates and gave me $3500 for my trade in. Spring Hill are crooks.

Skip this place they are going to waste your time. Ery long wait to get things done

I was told to come in to get a better deal. I came in and they did not stay true to their word. I’m noting the Horrible Attitude, and lack of professionalism as I took my keys to walk out. I will never do business here and highly do NOT recommend. To top my Horrible experience, they tried to tell me there’s damage to my vehicle. I don’t like to leave many reviews, but this one bothered me.

I assisted my friend with the purchase of a 2025 Ford F-150 Lightning from Spring Hill Ford. I used the dealership’s website “Instant Price” feature and received a lower price and was able to get the details of how the lower price was calculated. When the sales team provided a different offer, I spoke to Sales Manager Jason who explained that part of the website is controlled by a third party. He stated he would contact them about the error. However, when I generated another Instant Price on the way to the dealership (more than 24 hours later), it was still ... Read More

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Google - Jul 8, 2026

I assisted my friend with the purchase of a 2025 Ford F-150 Lightning from Spring Hill Ford. I used the dealership’s website “Instant Price” feature and received a lower price and was able to get the details of how the lower price was calculated. When the sales team provided a different offer, I spoke to Sales Manager Jason who explained that part of the website is controlled by a third party. He stated he would contact them about the error. However, when I generated another Instant Price on the way to the dealership (more than 24 hours later), it was still significantly lower than the price the dealership was willing to accept. I do have copies of the detailed price breakdown which I provided and then was accused of manipulating the numbers or getting the quote from a website that was not theirs before I walked Jason through how I got it. I also completed the “Contact GM” form on their website with details about the pricing issue but never received any response from the General Manager. At the dealership, I once again asked if they could honor the original "Instant Price" we had received. The sales manager declined, once again stating that was handled by a third party and then stated that the website price was an estimate. (I did not see an “estimate” disclaimer on the detailed price breakdown we received.) The dealership removed the FSH Advantage Charge and offered $200 in FordPass credits as concessions. We completed the purchase at a final out-the-door price that was higher than the original "Instant Price" given. The vehicle itself is what we wanted, and most of the staff were courteous during the delivery process. However, I was disappointed with the difference between the website Instant Price tool and the final price. Future buyers should be very cautious when relying on the website’s Instant Price tool for an out-the-door price.

Bought a 2019 audi etron (full ev) they didnt know much about any of the ev cars battery degregation or anything. Not even before the first car payment car is already in the shop by audi for the hv battery. Then come to find out the car has been in multiple times for the same issue. I was originally looking at buying a tesla and was kinda brought off what i really wanted towards this car now i see why. Also be prepared when buying used ev no chargers not even a $60 adapter. Wayne was very nice sales guy. Other then ... Read More

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Google - Jul 4, 2026

Bought a 2019 audi etron (full ev) they didnt know much about any of the ev cars battery degregation or anything. Not even before the first car payment car is already in the shop by audi for the hv battery. Then come to find out the car has been in multiple times for the same issue. I was originally looking at buying a tesla and was kinda brought off what i really wanted towards this car now i see why. Also be prepared when buying used ev no chargers not even a $60 adapter. Wayne was very nice sales guy. Other then that it was like i had to begg to buy a car from them nevermind knowing i was a first responder.

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook's warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 ... Read More

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Yelp - Jun 26, 2026

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook's warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude "Sparky" that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a "one-time offer." That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager's office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer's perspective, and I stand by my review.

⭐☆☆☆☆ 1-Star Review – Ford of Spring Hill Service Department My experience with Ford of Spring Hill has been one of the most frustrating customer service experiences I've ever had. This all started with my 2024 Ford F-150 Lariat PowerBoost when the original Hankook Dynapro AT2 tires wore out prematurely at only about 27,000 miles, despite my truck being serviced at Ford dealerships throughout its life. I trusted Ford to perform routine maintenance and tire rotations and expected them to identify any issues before my tires were ruined. Instead, I spent months going back and forth through countless emails and phone calls with ... Read More

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Google - Jun 26, 2026

⭐☆☆☆☆ 1-Star Review – Ford of Spring Hill Service Department My experience with Ford of Spring Hill has been one of the most frustrating customer service experiences I've ever had. This all started with my 2024 Ford F-150 Lariat PowerBoost when the original Hankook Dynapro AT2 tires wore out prematurely at only about 27,000 miles, despite my truck being serviced at Ford dealerships throughout its life. I trusted Ford to perform routine maintenance and tire rotations and expected them to identify any issues before my tires were ruined. Instead, I spent months going back and forth through countless emails and phone calls with Ford of Spring Hill, Ford of Port Richey, and Hankook. Rather than advocating for their customer, I was left to fight the warranty claim myself. I gathered documentation, followed up repeatedly, and invested hours trying to resolve a problem that should have been handled professionally. After all of that, Hankook finally approved a 47% prorated warranty adjustment. During the process, I was led to believe that Ford of Spring Hill would cover the mounting and balancing costs. After weeks of emails, conversations, and waiting, they ultimately refused to honor that, leaving me with additional out-of-pocket expenses. Another frustrating part of this experience is that my vehicle's limited warranty may have provided additional assistance with the cost of replacing the tires if the cause of the premature wear had been properly identified. Throughout this entire process, I repeatedly asked why my tires wore out so quickly, yet Claude ("Sparky") was never able to provide me with a clear explanation. As a customer, I expected the dealership to diagnose the cause of the abnormal tire wear—not simply tell me the tires needed to be replaced. If the tires were believed to be defective, or if another covered issue was contributing to the excessive wear, I expected that to be explained and documented so I could pursue any warranty coverage that might have been available. Instead, I was left without answers, without documentation identifying the cause, and without any explanation as to why a nearly new truck went through a set of tires so quickly. Claude ("Sparky") was involved throughout much of this process. Unfortunately, there was constant back-and-forth, inconsistent communication, and very little follow-through. What should have been a straightforward customer service issue turned into months of frustration. What disappointed me the most was the complete lack of leadership. I called the General Manager's office several times and left multiple messages asking for a return call. Not once did I receive the courtesy of a phone call back. Instead, after everything I had gone through, I received nothing more than a cold email. After spending thousands of dollars on a new truck and being a loyal Ford customer, I expected the General Manager to personally reach out and at least have a conversation. That never happened. This experience wasn't just about tires—it was about customer service, accountability, communication, and standing behind your customers. Unfortunately, Ford of Spring Hill failed on all four. My advice to anyone considering servicing their vehicle here is simple: get every promise in writing. Don't rely on verbal assurances because they may not be honored later. After months of emails, phone calls, repeated follow-ups, and unanswered questions, I'm still left wondering why a truck with only about 27,000 miles had excessive wear on all 4 sets of tires with no clear explanation from the dealership. No customer should have to work this hard just to get answers. I expected much more from Ford and from Ford of Spring Hill. Instead, I was left disappointed by the service department, dealership management, and the overall way this issue was handled. I was told to take make car somewhere else. There are good service technician and Sale Personnel at this location. Unfortunately the Director didnt stand behind his word.

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 ... Read More

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DealerRater - Jun 26, 2026

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review.

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Horrible dealership to deal with for o line sales. They don’t answer your questions and the harrass you via email for weeks from various ai chat or accounts with “whacky” messages that go nowhere. They need a serious overhaul of their sales and CRM practices.

Predatory environment. I was invited down by Sandy via a phone call. The parking lot was packed with cars with very little parking. Upon parking I was immediately jump on by multiple salesman. So I called Sandy, while trying to contact Sandy I got three more phone calls from the dealership. I was talking to Jeremy trying to explain to him that I was being mistreated. Instead of de-escalating the mayhem he dismissed my statement as false and processed to make everything worse. It is a shame, since I fully intend to buy a new car and I would have ... Read More

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Google - Jun 6, 2026

Predatory environment. I was invited down by Sandy via a phone call. The parking lot was packed with cars with very little parking. Upon parking I was immediately jump on by multiple salesman. So I called Sandy, while trying to contact Sandy I got three more phone calls from the dealership. I was talking to Jeremy trying to explain to him that I was being mistreated. Instead of de-escalating the mayhem he dismissed my statement as false and processed to make everything worse. It is a shame, since I fully intend to buy a new car and I would have probably liked one of their hybrid models. Advice, Don't be a jerk and don't overwhelm your potential customers.

So I had my truck checked at Ford because I haven't driven it in a month or so,mind that it's oil life was still in the 90's. I also gave it a jump because like I said it was sitting for about a month ; when I gave it a jump the radiator fan turned on and now doesn't turn off so I gotta take off the neg on battery so it won't uncharged the battery, so when I took it to Ford they did the all point check and charged me 178$ !! I asked them what ... Read More

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Google - Apr 21, 2026

So I had my truck checked at Ford because I haven't driven it in a month or so,mind that it's oil life was still in the 90's. I also gave it a jump because like I said it was sitting for about a month ; when I gave it a jump the radiator fan turned on and now doesn't turn off so I gotta take off the neg on battery so it won't uncharged the battery, so when I took it to Ford they did the all point check and charged me 178$ !! I asked them what they do they said they changed the oil check every thing from top to bottom,I said did you flush my radiator fluid they said no it was ok ,I asked them did they fix the fan problem they said no to bring it back because it had to be put on a computer I asked what was that going to cost they said 270$ !!!! I couldn't believe these people this is the last time I'm going there,I knew they were going to rip me off like they did the last time when they did my breaks and left a hot spot on the disk on the front passenger side that made a little thump and they said it was nothing!!had to get it fix somewhere else because the thump got worse through time!! Can't believe I gave them the benefit of the dought!! No more!!! Thats how American companie is treating their fellow country men!! Saw another mechanic at a family shop and the mechanic said he would put it on his computer for no charge!!!!! No more Ford service for me!!!!

When I arrived, no one introduced themselves—they immediately asked for my keys. I was there to accept an instant cash offer from KBB for my vehicle. I was told the manager needed to review the car, but no one would provide the manager’s name. They ultimately came back with an offer significantly lower than the original, despite the car being in great condition. The manager never came over to speak with me or explain the change in offer. I had no intention of purchasing a vehicle, but based on this experience, I would not consider doing business with ... Read More

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Google - Apr 15, 2026

When I arrived, no one introduced themselves—they immediately asked for my keys. I was there to accept an instant cash offer from KBB for my vehicle. I was told the manager needed to review the car, but no one would provide the manager’s name. They ultimately came back with an offer significantly lower than the original, despite the car being in great condition. The manager never came over to speak with me or explain the change in offer. I had no intention of purchasing a vehicle, but based on this experience, I would not consider doing business with this dealership in the future.

The finance manager is really something else. I got calls to come in for a car. Told it was okay to come right at closing. The woman begged me to come in. I said to her it wasn’t a good day, I didn’t know if I’d be able to come in as they close early for a dealer. But she insisted, said they’re there usually two hours after. So I came. They were busy even at closing. Sales guy I was told to ask for helped us out. He didn’t communicate with the girl who ... Read More

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Google - Apr 13, 2026

The finance manager is really something else. I got calls to come in for a car. Told it was okay to come right at closing. The woman begged me to come in. I said to her it wasn’t a good day, I didn’t know if I’d be able to come in as they close early for a dealer. But she insisted, said they’re there usually two hours after. So I came. They were busy even at closing. Sales guy I was told to ask for helped us out. He didn’t communicate with the girl who was calling and texting me, so an hour after being there he realized we had a trade. Two hours of sitting there with my kids, they run our credit. Man who identifies himself as finance manager say banks are closed they can’t do anything tonight. Mind you I was begged to drive 45 minutes there and another 45 back “they were eager to make a sale” sandy (?) stated. The banks were not closed. This dealer closes early, most dealers in area stay open until 8-9 pm. As someone who buys cars frequently, I’ve made deal after 8 pm, and it was only 7:30. But Steve, I believe his name was, just wanted to get out of there as it was a Friday night. So they wasted my time, my gas, and hit my 800 credit. Thanks Steve. Everyone I recommend gator ford in seffner they were awesome

Not a good experience, the service departmet just informed me that my car didn't have a recall. When 2 other mechanics said there was, 1,300 later they could fix it. Stay away!

Spoke with Cher about one of their Ford Lightnings for sale. Tried to get her to work a deal thru text, but she said I would have to visit. I advised her I'm in Lutz Florida which is about an hour out and that didn't matter. We went back and fourth and she said she has a private buyer for trade-ins, so it would be best to stop by. That piqued my intrest seeing that would help get more money for their truck. On Saturday 3/21/2026, my birthday, I messaged her advising I was able to stop in. As ... Read More

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Yelp - Mar 21, 2026

Spoke with Cher about one of their Ford Lightnings for sale. Tried to get her to work a deal thru text, but she said I would have to visit. I advised her I'm in Lutz Florida which is about an hour out and that didn't matter. We went back and fourth and she said she has a private buyer for trade-ins, so it would be best to stop by. That piqued my intrest seeing that would help get more money for their truck. On Saturday 3/21/2026, my birthday, I messaged her advising I was able to stop in. As I I mentioned before I'm an hour out. She wished me a happy birthday and even said whe would have balloons for me. I show up and I'm greeted by Wayne. He asked me who I was there for, I told him Cher. He asked what vehicle I was there to see. Had me sit at his desk while he called Cher. She didn't answer, so he went to get her. He was gone for 5 minutes and returns to tell me the truck I was there for sold that morning. Now I told Cher I used to sell cars, but you don't have to be a salesman to see a clear bait and switch. He immediately offered the other two Lightning and I said no thank you got up, shook his hand and left. I messaged Cher as I was llin my car ready to leave and she didn't apologize for not having the truck, but again let me know about the other trucks they had. I told her I didn't come for the bait and switch and I have not heard back from her yet. I wasted iver two hours just in driving. If the dealership was closer, I probably wouldn't be as upset, but this was ridiculous. My experience here at Spring Hill Ford is one if the many reasons people hate going to the dealership. For Cher to do that, knowing I was a car salesman really shows they do not care what they do, just as long as they get you in. I will not be doing business with Spring Hill Ford. Listing I mentioned. Still shows it is for sale: https://www.fordspringhill.com/inventory/certified-used-2025-ford-f-150-lightning-xlt-awd-4-door-crew-cab-short-bed-truck-1ftvw3lk5swg05022/

Came in a spoke to Wayne, where he tried to sell us a 26,000 vehicle to which the monthly payments were out of our budget so we looked up their website which listed an Option for 18,000 instead to which he stated they didn’t have it without even checking because he was so adamant on selling the higher priced vehicle. So we left then called to find out we were lied to and they did indeed have the 18,000 vehicle there, he just didn’t even bother checking and wouldn’t even calculate how much the monthly payments would be for the 18,000 ... Read More

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Google - Mar 19, 2026

Came in a spoke to Wayne, where he tried to sell us a 26,000 vehicle to which the monthly payments were out of our budget so we looked up their website which listed an Option for 18,000 instead to which he stated they didn’t have it without even checking because he was so adamant on selling the higher priced vehicle. So we left then called to find out we were lied to and they did indeed have the 18,000 vehicle there, he just didn’t even bother checking and wouldn’t even calculate how much the monthly payments would be for the 18,000 vehicle once we returned to see it. Just told us we would be paying the same as the vehicle that’s 26,000.

Entire place is sketchy and dishonest. From the salesman that tried to sell be a truck with a failing engine the the service department that refuses to inspect the 10r80 transmission that should've been recalled.

Very professional and treated me with courtesy..would recommend them to anyone buying a vehicle!

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Bought many vehicle from Spring Hill Ford. They always go that extra mile, thank you.

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Expensive with hidden fees, I would not recommend this dealership for anything, typical Miami creep ownership.

Rude and Condescending Salesmen, will not be returning

I have done business with this dealership since 92 and remain loyal to date. They’ve always been good professional and make you feel like family.

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Very friendly good people to deal with.Todd is the great, airways friendly and accommodating to your needs.

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Larry was great from the beginning to the finale. Extremely helpful and knowledgeable about the Ford products and vehicles. Would recommend Ford Spring Hill to everyone!! Thank you for your dedicated service.

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Meh

The customer service at Ford Spring Hill was great! Very thankful for them! Todd was very patient & kind to help us get our vehicle serviced.

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People were very nice.sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine making noise both sides.

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Troy has been an amazing worker and very pleasant to work with. Dealership has been great too.

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Gerald was exceptional as our sales person. Attentive and quick to help. He met or exceeded all expectations!

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I wish I was told that it would 4-5 hours to reset navigation system. other than great

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This review is not to talk bad about Ford, but to educate anyone who buys a used vehicle from Ford or any other dealership. due to, they cannot afford a brand new vehicle, which I am one of those people and hope this helps the next person.. If you are purchasing a vehicle that is considered Certified from Spring Hill Ford. I suggest you bring your mechanic to go over the vehicle, if you do not know what important parts to look over in or on a used vehicle. I just purchased a 2022 F250 it was a Certified truck. I ... Read More

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DealerRater - Nov 29, 2025

This review is not to talk bad about Ford, but to educate anyone who buys a used vehicle from Ford or any other dealership. due to, they cannot afford a brand new vehicle, which I am one of those people and hope this helps the next person.. If you are purchasing a vehicle that is considered Certified from Spring Hill Ford. I suggest you bring your mechanic to go over the vehicle, if you do not know what important parts to look over in or on a used vehicle. I just purchased a 2022 F250 it was a Certified truck. I was told that since this truck is certified that their ASE certified mechanic has gone over everything in the truck to make sure everything is up to standards and Ford certified is supposed to be something similar to purchasing new but lightly used with Warranty and potentially no issues. Here are the most concerning issues I found that were very obvious upon opening the hood and doing a quick overview of the truck. 1 - Batteries- Both batteries were leaking battery acid from the top of the batteries. and could barely start the truck. They were most likely original from date of purchase. (2022) The terminals were so corroded. You could barely see there was a battery terminal connection underneath.. 2 - Tires - All four tires, if they were over the tread where indicator they were barely over the tread wear indicator not sure how that could meet any certification Especially on a heavy duty truck. 3 - Alignment - the alignment in the truck was very bad and pulling to the right, not only was it pulling to the right, but the steering wheel was turned 25° or % to the right , not sure how to word that. The absolute main reason I am upset is because If I did not go over the truck and find these issues, as I did not have the money to pay mechanic to go with me, it would have been my problem. And I would have had to pay to fix these issues. Myself. They did repair almost everything that I have explained in this review except for one thing, and I will explain.. They did replace the batteries 😊 with no issues. They did replace the two front tires as I told them I believe all four tires should be replaced, but I definitely will not buy this truck if they don’t at least put two new tires on the front. Maybe this is my fault I should have requested all four to be replaced for the final sale. But I don’t like to haggle with anyone. And I was just hoping they would do it as they made out very well with my trade-in.!! After putting the new tires on the front of the truck, they told me they could not align the front end and fix the steering wheel as their machine does not accommodate heavy duty trucks like Ford F250s No alignment No fixing the steering wheel. And they told me they would not pay for it as they did not agree to doing it during purchase and that I had to take it to Top Line auto repair and I would have to pay for it.. I have never a day in my life, put new tires on the front of any vehicle, even a bucket and not have had an alignment done. I was always under the impression it had to be done whether you wanted to or not.. Or you were risking your new tires to be worn very quickly. I will say the Salesman BILL SCHWIEBERT is absolutely amazing at what he does and did all he could to try to get the solution fixed, but this was out of his power. Be careful and pay attention when buying a used vehicle, even if it is labeled certified !! This review is not on the Salesman or for the Salesman BILL SCHWIEBERT This bad review is for Ford management !! I will be writing another 105 star review for BILL SCHWIEBERT !!!

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While the service team is great and gets you in when needed, the dealer labor rates are ridiculously expensive. To the point that I will be doing some major work myself to save money.

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Called Saturday morning first thing for my work van for an oil change Sparky answered the phone was able to get my truck right in when I called back to get my F250 he also was able to get me in and get it completed all on Saturday Awesome quick service really appreciate getting my work van completed so my crew can be on the road on Monday.

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Well, I went in for my first oil change on my Ford expedition 2024 again for my first oil change which I paid for the vehicle itself $68,000. The service was great. Didn’t have an appointment took me right in. Did the service waited for it again great service appreciate todd Scott But I paid $68,000 for first oil change and they charged me $80 for it seems that the first oil change should’ve been on Ford or Springhill Bill where was you on this I would appreciate a response from Ford to Spring Hill. I even recommended my sister to buy ... Read More

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DealerRater - Nov 23, 2025

Well, I went in for my first oil change on my Ford expedition 2024 again for my first oil change which I paid for the vehicle itself $68,000. The service was great. Didn’t have an appointment took me right in. Did the service waited for it again great service appreciate todd Scott But I paid $68,000 for first oil change and they charged me $80 for it seems that the first oil change should’ve been on Ford or Springhill Bill where was you on this I would appreciate a response from Ford to Spring Hill. I even recommended my sister to buy a truck from there but she paid in the upper 30s Bill again where we’re at on this

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Was not high pressured to purchase but was given options. Everyone was very helpful. Russ was the reason we purchased a new Explorer 😊

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Spring Hill Ford was very helpful to me .. Things were explained to me which was very helpful.

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I was robbed, ripped off, lied to, I brought my vehicle there and told them "hey it is misfiring, it is skipping, wrench light appears on my dash and goes into limp mode" I pay them $1,700 only for my car to break down 3 days later with some of the same problems that I was told was fixed!!!, I did take a picture of the wrench light that appeared on my dash and was able to coast my car into Ford, they didn't do anything for me again!! Just got my car back again after being told nothing ... Read More

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Yelp - Nov 20, 2025

I was robbed, ripped off, lied to, I brought my vehicle there and told them "hey it is misfiring, it is skipping, wrench light appears on my dash and goes into limp mode" I pay them $1,700 only for my car to break down 3 days later with some of the same problems that I was told was fixed!!!, I did take a picture of the wrench light that appeared on my dash and was able to coast my car into Ford, they didn't do anything for me again!! Just got my car back again after being told nothing is wrong with it, today I drove two blocks wrench light came on, went into limp mode. Bottom line they took my money for something they did not fix, my car is worse than before I gave it to them to fix, beware! stay away from this dealership!!!

Everything went great from making the appt to adding the oil change. Bonnie drove mr home and picked me back up it was a great experienve

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Sara Kenny, She right on it to make sure we are taking care of us. And the girls that took me home and brought me home Thank you for a great team.

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Got my tire and wiper blades changed in very good time (while I waited). Todd is always very helpful.

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Worst place to buy or bring your vehicle for repair!!!

The service was great and the customer service pickup and deliver was a nice touch.

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I brought my F-150 into Ford Spring Hill in the afternoon before a scheduled service date. I was told that they would work on my car the next morning. That next day I was called at 3:30 pm and told that they had not yet looked at my truck. As I had to work that evening I went back and took my truck back home. No apology from them, just handed me my keys. I'll go somewhere else next time.

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Prompt service, friendly staff, honest evaluations of needed repairs. A very positive experience. Will continue to use them.

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Job done correctly. My truck was ready when they said it would be. It was returned to me clean

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Amazing! Thank you Ford Spring Hill for taken care of my truck issue. The staff is very professional and great to work with... Sincerely, Claudio

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Worst of the worst right here!!! From dealing with the rude girl Sarah up front to the lying service manager. This place took advantage of a situation and now I will tell EVERYONE I know about the experience. NEVER again will any of my family members buy a ford!

Pleasant service writer. Service writer is Knowledgeable and informative. Todd is very courteous. Dealership is friendly.

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Great experience! Larry made my Ford purchase easy, honest, and stress-free. Highly recommend him! 🚗👏

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Great with communication and hospitality did not take to long very pleased thank you. Have a great day.

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Clean and helpful. Car runs great. The detail service did a fantastic job. Thank you

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Waited while my Oil change was done and also had new wiper bladed installed as well as a filter. Service was done well as usual.

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Great service, great communication, highly recommend coming here for service needs. They did a great job.

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Professional and efficient and polite. Excellent service close to home. I plan on buying my next car at this dealership.

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Todd is always very helpful and informative. The services are done in a timely manner. The bathrooms and waiting room are clean.

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The waiting room is a bit small if more than 8 people are waiting. I only went there to get a recall done on car. They were going to charge me $30 for a tire rotation even though I had $100 in Ford bucks. Thank goodness the service dept rep realized that, the cashier did not. But that was only after we pointed out that we were surprised we had to pay for a rotation. A free car wash would have been nice as well, This service is offered by Kia dealer I go to. Overall I drove an hour to go here ... Read More

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DealerRater - Nov 2, 2025

The waiting room is a bit small if more than 8 people are waiting. I only went there to get a recall done on car. They were going to charge me $30 for a tire rotation even though I had $100 in Ford bucks. Thank goodness the service dept rep realized that, the cashier did not. But that was only after we pointed out that we were surprised we had to pay for a rotation. A free car wash would have been nice as well, This service is offered by Kia dealer I go to. Overall I drove an hour to go here cause it’s where I bought the car but it’s not worth it for me. It’s just okay.

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Tim and the managers worked with me to make sure I got a deal. Very pleasant .

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The dealership is great people work there are great and I couldn’t be any happier with the service I get thank you very much

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Drew, our service advisor was amazing. Highly recommend this dealership. Their Service department is great

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Great service! He was able to get me in earlier than anticipated. Very friendly environment!

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First time bringing in my fleet vehicle for service and the service department was very efficient and communicative. I will bring the car back for additional services.

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We took our car in for a transmission diagnosis. The service technician said it could be the PCR or the shift forks or something else, but that it was too much work to diagnose and not enough of a problem yet and we should consider trading it in before the problem gets worse. Instead they diagnosed another $5,000 worth of things that we didn't take it in for - filters, motor mount, spark plugs, etc.

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very pleasant car-buying experience! Tim was kind, patient, knowledgeable and helpful. I would definitely buy another car from him and recommend him to others!

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My 1st visit to Spring Hill Ford. 1st time in decades of owning a Ford that the dealer didn't include a car wash with service.

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Each time I have been here for servicing our schedule an appointment and even with an appointment I have never waited less than two hours for my car to be serviced

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The service department was very friendly. They got my truck in amd out very quickly. I will definitely be back.

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The staff was friendly and professional, the valet and courtesy van was excellent! I trust this store and it is my go to for service.

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Sales and Finance department are top notch!! Ask for Mark Dumovich when you go!! You won't regret it!!

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The service center is nearby which makes it convenient for me to get my vehicle serviced.

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Great communication, super fast maintenance. Friendly and informative staff. Will continue to bring my car to this dealership.

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Troy sold me this 2025 Mustang Premium and my wife and I enjoy it so much we're always thinking of twisty roads in the country to drive it. We do find some with long straight-a-ways where we both drive it and use the Sport modes to their best advantage. I know both of us will enjoy it for a lot of miles. We have friends that are pro race drivers, after driving it they want to drive it at the track. I'm sure we'll find a place and a date for driving it at a local track. Our ... Read More

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DealerRater - Oct 14, 2025

Troy sold me this 2025 Mustang Premium and my wife and I enjoy it so much we're always thinking of twisty roads in the country to drive it. We do find some with long straight-a-ways where we both drive it and use the Sport modes to their best advantage. I know both of us will enjoy it for a lot of miles. We have friends that are pro race drivers, after driving it they want to drive it at the track. I'm sure we'll find a place and a date for driving it at a local track. Our tech. at Ford Spring Hill is excellent 👌 👏 👍 really did a great job for us! Many thanks Ford Spring Hill!😃

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Very patient and understanding when it comes to helping clients purchase a car and make all the decisions necessary

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Sandy in the sales department was wonderful. She was constantly trying to make sure all our needs were met. Financially as well as the options on our new ford was met. I am not the easiest person to deal with, and she went above and beyond our expectations. Dave in finance was also extremely helpful and kind. He also did everything he could to make sure we were happy and was very understanding. Dave and sandy both made our experience quite pleasant.

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The sales rep was professional, friendly and very helpful. Everything was explained in detail. The same was true for the business office. Choices were explained fully which made decision-making easy.

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