Customer Testimonials
I am concerned about the 3% credit card fee. I have to use a debit card which is usually easier to hack and had happened several times already. Using cash is OK but most times I don’t know how much is going to cost before hand.This is an inconvenience snd a security problem .
Always a great experience at Ford Spring Hill.
The service manager was great, he kept in contact with me through the whole process. The repair was completed in the time frame that was promised.
Sara is a good service advisor, she did keep in touch with me answering my texts when I had a question and kept me updated on what was going on with my truck. Very disappointed at the end when I spent $1300 to find out that you guys charge 3% on credit cards.
Was not happy paying $200 for tire lug nuts. A simple oil change ended up with a bill of over $300. Not my first time there, have purchased many cars from this location. Wondering if it’s time to look elsewhere.
Outstanding service - not just the speed with which they repaired my Bronco Sport, and following up a recall notice to ensure that I took care of the issue, but coming to my house to pick up my vehicle. Wonderful help at a time when I could not bring my vehicle to their site. They are the best!
Sparky, the service manager makes sure that things are done right. A dedicated employee.
Great team, made it easy and quick to complete the deal! Great experience very professional.
The dealership exemplifies best practices. The staff provided exceptional service throughout the entire process. Despite the considerable travel time, I would gladly repeat the experience.
We wanted to say a big thank you to Russell of the sales department. On our way home we had truck issues that required us to have our vehicle serviced. During a very stressful time Russell took the time to find the availability of a RV park and also arranged to have our RV towed to it.Russell did not have to assist us as he is in sales and not service, but he did. If you are looking for a patient and trustworthy individual to deal with in purchasing a new vehicle, Russell is the person for you.
This dealership and the employees are second too none. Tim, my salesman was awesome. Tim and son even help me move my personal things to my new truck. Was very impressed and would recommend. Thanks 😎
Very helpful and understanding. No fuss, no hassle. The whole process was quick and easy.
I was due for an oil change and I always try to bring my vehicle to the dealership, as I feel Ford experts should work on Ford vehicles and I feel their prices are comparable, if not better, for all of the care they put into their “Works” package. When calling for this appointment, I was trying to match it with what was most convenient for my work schedule. I’d like to commend April for enlightening me that not only will the Ford shuttle bring me somewhere while my car is getting worked on, but they also will come ... Read More Google - Apr 29, 2025
Always have a great experience at this location, the staff is amazing and very helpfull. Had my car back in a few days. Drew is amazing he went above and beyond in customer satisfaction. Wouldn't go to any other FORD.
Spring Hill Ford is my dealer of choice for service. Honest and one of the quicker dealer service centers.
Under new ownership, purchased vehicle from previous dealer. Current transaction vs previous transaction was totaled different. My salesman Bill was 100% honest and upfront. I had a used vehicle in mind at another dealership. Bill straight out told me he couldn't beat that deal. I brought up new, he worked with me. Transparent pricing. Fair trade offer. Total time in dealership over 2 days maybe 2 hours, and that includes test driving 2 vehicles. I would recommend Spring Hill ford
Andrew helped me make my Wife’s dream car become a reality! He is absolutely Professional, down to earth, friendly and knowledgable. I had come into the dealership literally 5 minutes before they closed, test drove 2 vehicles, and he stayed until I left with a new set of wheels. Awesome buying experience, 10/10 would recommend friends and family to do business here. Thanks Andrew!
This is how you run a Dealership. Everything went extremely smooth. Everybody was incredibly pleasant. No fake smiles. I would recommend Sandy in a second. Saved me almost $10,000 on the same car from another dealership. Keep up the great work!
Always polite and knowledgeable. I relocated from Wisconsin where I had a great Ford team to rely on, I was worried about finding a new team down here. But this team is great, I appreciate them!
Bill was our sales guy. He was fantastic and no pressure. Got us the exact vehicle we wanted and went out of his way to get it from another dealership. Great Experience. Thanks Bill
I am always treated with courtesy and respect. All of the work was done in a timely manner.
Great place to get your vehicle serviced,fixed or any other problem you may have. Great staff!! Thanks
My appointment was for Wednesday April 9 @8:30 am. I din not get it until Friday the 11th. The vehicle wasn't looked at until Thursday afternoon.. had i not called to find out about the status. I wouldn't have known it would take so long. If my appointment was for Wednesday it should have at least been looked at. Consequently. I had to scrounge arround for transportation. I am not happy with the process and lack of communication.
Best Dealership forever and will purchase in future as well Mark Dumovich is the best and he replied to all my concerns promptly
Sandy was remarkable! A gem of a Employee! So helpful and patient. Made the sale less anxious she should get a raise!
Sandy was terrific! She was warm. Trustworthy and thorough. She made me feel secure in the sale and continued to be patient
The service on our 2012 Focus was fast and professional. Our service advisor Todd kept us informed.
Larry did everything he could to make our purchase go smoothly, and to make sure we got the vehicle we wanted. We will be repeat customers if and when it's necessary. 👍
Great experience! Andrew was so nice and really helped us get an amazing deal on the truck we needed. Process was quick and hassle free.
Best experience I have ever had at a dealership. My boyfriend and I came in to look at a new truck and Bill Schwiebert was our salesman. He made the entire process super smooth and made us feel like we were right at home. Amazing customer service and atmosphere. I highly recommend this dealership. Super happy with our purchase. Thank you Bill!!!
Bill was fantastic great guy not just a salesman. Very respectful and works with you. 10/10 would definitely buy from here again
Todd is also wonderful to deal with. He is knowledgeable & thorough in doing his jobx..look forward to working with him in the future..
You were on time and delivered the car when you were done right on time
Pick up & Drop off service is great! Received call during day that tech recommended other items for service. I agreed to do recommended items. Nothing was mentioned about my initial safety concern regarding acceleration issues. Late afternoon called that vehicle was complete. Very close to $1K charges. Paid bill. Service host said they could not find any acceleration issues. Vehicle could have been vacuumed and washed. When called about additional recommended items, they could have also said they cannot find the original service concern. Just Sayin.
Kind courteous and worked with us on all aspects of new car purchase. Very Pleasant! Excellent customer service!
They took care of everything I need on the ford escape. Todd Scott and everyone in service department. Did a amazing job highly recommended.
Fantastic service. I’m a bit much, and Bill was very patient. All questions answered, I totally changed the vehicle I wanted and took a few days to make my choice, no eye rolling from your team. Finance was fast, all options explored, and explained, no surprises! Thanks
Pleasant Dealership. Clean and inviting. Large inventory. Tim Crandall was knowledgeable and very informed about the products.
It was a pleasure purchasing our new (to us) vehicle here. Sandy our salesperson was a huge help. She accommodated virtual showings of the vehicle when we couldn’t drive down before deciding to purchase. The finance team prepared all the paperwork in advance. When we arrived to purchase we did our first test drive, everything in the vehicle was as wonderful as we expected, and we were in and out with signing in 30 minutes. The entire team made this as easy and smooth as possible, with excellent communication and service all around.
The service was completed quickly and all questions I had were answered to my satisfaction.
Drew in the service department was fantastic. I had an appointment to bring my F250 in because the remote key fobs were not working in spite of installing fresh batteries and the alarm system would go off if i didnt immediately start the engine. I didnt know if the problem was the key fobs or something internal in thw truck. When I went in to drop off the truck, he checked out the fobs and discovered that the batteries were not making proper contact in both fobs. He fixed the problem right then. No charge, just a hearty handshake. Thank ... Read More Google - Mar 29, 2025
Needed a belt for my RV, Alex from parts was super cool to work with, they took care of everything easy Peezy
Awesome fast and efficient, showing attention to detail. Was right on time and informed us of what was going on.
I went there for my first spoiler. Change on my brand new truck and I expected to be there for an hour or so, it was done in less than twenty minutes
I personally did not go, My son took the care in and said everything went fine!
All good except when I went to schedule service I wound up in a chat and after putting my contact info in was told I would be contacted. That never happened so I called and set it up with the service department. Lesson learned.
Very curtious knowledgeable ! Every one was a pleasure to work with ! Always bring my escape there for work !!
Good service department. Polite,efficient salesman.
I have always been very happy with Flammer Ford. We have always got excellent service. Todd answered all of my questions in a very professional manner.
They took care of everything i needed on the truck. Mechanic was very respectful and pleasant. The service department desk seemed bothered to have to check me in but eventually did it. The woman at the checkout desk had excellent customer service and was very helpful.
I purchased a 2024 Bronco Raptor from Spring Hill Ford last week. Troy was a pleasure to work with and answered all of my questions. The finance team also worked hard to get me the best price possible. I look forward to calling this dealership my new home for service on my Ford!
Troy Arledge was very professional, listened well to what we required in a car and explained all the features of the one we ended up purchasing. When we picked the car up found out only had one key and he will help us to get a second copy. There is a hole is the front passenger floor that we did not notice until we got home. NOT a deal breaker but still would have been nice to be told before hand about both.
Very satisfied
Pleasent todeal with ,trustworthy
very professional and took the time to explain my questions and Scott very friendly would buy another car when in the market
My wife and I recently purchased a used car at Spring Hill Ford on Commercial Way. We were very pleased with the sales person as well as all other salespeople we came in contact with while closing the sale.
I have been dealing with this dealership since 1993 when I retired from Ford Motor Company . They have been great even donating cars for our special golf outing at Glenlakes for holes in one on Par 3 . Of course you have changed dealers since then .
Very very disappointed in this local dealership that wants to take advantage of you . 30 years i have lived close to this dealership ive bought fords elsewhere . Have always gotten better prices and trade in value somewhere else .
I had an excellent experience with Sara in the service department. She made the whole process smooth and efficient, getting me in and out in no time. Also discovered an issue with my vehicle that I wasn't even aware of, and got it covered through ford. Highly recommend!
First off the truck I baught only had a Little more then a 1/8th of a tank of gas. And no keyless entry fob and it should have had one because of alarm and was advertised as having keyless entry. I got them to pay for gas but I had to get it give them receipt. Then I complained about having to unlock my truck and get key in ignition fast before the alarm went off they said they would give me a fob but not pay for gas. I could get one or the other. Shame on them. Not ... Read More Google - Mar 10, 2025
Very professional sales person, does not seem like the stereotypical pushy type of sales person. You’re very good conversationalist and a good general people person.
When you have a question, they don't hesitate to answer it in a timely manner.
Great customer service! Easy in, easy out.
Picked my truck up at my house and serviced and dropped it back off. Great service!
Always a pleasure to work with the Ford Spring Hill staff. Professional, knowledgeable and friendly.
Dropped off my vehicle found the issue and made repairs and informed me that the air filter and cabin filter needed to be replaced and they cleaned the throttle body I have no complaints thank you
Was honestly a good experience overall and Wayne was a pleasure to work with. Thanks
Andrew Navedo is a Great help getting the exact F150. Ask for Andrew. He will not disappoint.
Excellent service and the wait was not long. Customer service was well informed on my service and went over what services will be due.
Me and my husband have purchased two cars at this location under Flammer ford . We will never purchase from ford of Spring Hill . They wanted to overcharge me to fix a window Motor on the passenger side side . A widow that is never used . I did some online research and it Seems to be a problem or Defect that has continually occurred with other customers throughout the US. Enough said
The dealership staff is always accommodating and don’t suggest unnecessary repairs. Always on time with appointment.
They were easy to work with. Have delt with Bill S. many times. He gets things done.
Mark Dumovich is a pleasure to work with. He takes the time to help get the vehicle you want and works with in your budget for the purchase. Dave Donovan in finance really makes sure you understand the options and what you can get through financing. A great experience all around at Ford Spring Hill.
2:30 service appointment. When entering the department I wasn’t greeted. I had to get the attention of a representative. While waiting for service of my car toured the new car show room, not one representative asked if I had any questions. The sales offices were full of employees. Walked back to the service department and waited almost 2-1/2 hours for a simple oil change. Absolutely ridiculous. Won’t be shopping for a new car at this dealership. Update: I got a call from the GM after my initial review apologizing for the poor customer service experience which I appreciated. He ... Read More DealerRater - Feb 20, 2025
Easy process, friendly environment, and exceptional customer service!
Ford Spring Hill has excellent customer service. They make you feel comfortable and welcome in their establishment. My service representative kept me informed about as to what actions were taking place regarding my vehicle. I had a wonderful experience at Ford Spring Hill and would recommend them to everyone.
Tim my salesman, and Russ the manager were both very helpful. Would go back there again. The ability to drive in and have questions answered is very helpful.
Mark Dumo is the most amazing salesman you have. He is calm, he takes his time, and he gives me a great deal!
Sales staff made purchasing a new car easy and straightforward. The facility is clean and modern, vehicle selection is ok but pricing was fair on the overall deal. I service my cars here and was so impressed I eventually bought new here. Spring Hill Ford is my dealer of choice
Ask for salesman Troy Arledge. He's the BEST! Took VERY good care of us. FYI to buyers. The Sales Manager of this dealership on the other hand...I suggest he make it part of his training to be sure his sales personnel know to inform the potential buyers in advance if they are getting less than two keys (full disclosure). In my case, because I didn't know to ask this question (assumed two keys came with every car) it was only after I signed on the dotted line that I realized I was now going to have a $350 ... Read More Facebook - Feb 14, 2025
Good customer service! Provided transparent information during email exchanges, no surprises at time of visit. Customer centric!
Great service from April. The drivers were friendly and took great care with my Bronco. Happy with service, thank you!
great a a a f f f fa a a a a g g g g
Friendly, knowledgeable salesman. Would definitely recommend this dealer to friends and family.
I had an appointment and was waited on immediately with a smile. Check in was quick. I was waiting for the Works service with a code diagnostics added to the order. I was pleased with the time it took to return the truck and I feel they did a great job...
I recently had the pleasure of purchasing a vehicle from Ford of Springhill, and I can't say enough about the fantastic experience I had. From the moment I walked in, I was greeted with a friendly smile and professional demeanor. The staff was incredibly knowledgeable and took the time to understand exactly what I was looking for.
The process was smooth and efficient, with no pressure to buy or upsell. I was particularly impressed by how quickly everything was handled, from the test drive to the paperwork. The customer service was top-notch, and I felt valued and respected throughout ... Read More Google - Feb 9, 2025
I thought the oil change would be 60+$ not $80+ then I was told it cost more because of the year and model
Both Larry Ruse and Jason McGill worked with me to get me the vehicle I wanted in the price range I needed. They were also most accommodating to the limited time I had to spend at the dealership and made the buying experience a pleasure. They have earned my business and will be my go to for future vehicles.
Sandy was very accommodating. Very knowledgeable about the car and the prices. Helped us get through the process easily. I would recommend her and the dealership to anyone looking for a vehicle. Very pleasant experience.
This is the third vehicle I've bought from Mark Dumovich at Spring Hill Ford. Great deal as usual. Thanks Mark.
Great service and friendly staff, I would highly recommend, I work for Ford Credit so my expectations are high and they exceed them!!
bobby is the best and larry is also very good .i bought 7 cars from bobby and he has always treated me great. i highly recommend these two men.
I was super impressed with how I was treated and the entire process
This dealership was actually great. My wait of 16 months to get the Mustang Dark Horse which I ordered September 5th 2023 had nothing to do with the dealership. I give kudos to Ford and the dealership for honoring the price for what would’ve been my 2024 Dark Horse and charging me the same price for a 2025 Dark Horse. All in all, I have nothing negative to say about Ford, the dealership, or my salesman Larry Ruse. The 16 months were well worth the wait and I couldn’t b happier or more satisfied with the entire process and experience!!!
Very friendly staff always willing to help staying in contact with me throughout the process very good communication.
Love these guys, they are great! Reasonable great service you can trust is hard to find these days, Sparky's team rocks!